Customer Relations Representative - State Farm Agent Team Member
Full Time • Miami, FL
Responsive recruiter
Replies within 24 hours
Benefits:
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Training & development
At Jasmin Valiente State Farm, we’re passionate about helping our neighbors protect what matters most. As a Customer Relations Representative, you’ll be a trusted resource for our clients — ensuring their needs are met, their questions are answered, and their coverage truly works for them.
In this role, you’ll handle both service and sales support, from resolving customer inquiries to identifying opportunities for additional protection through cross-selling auto, home, life, and health products. You’ll be part of a close-knit, supportive team where your growth is encouraged, and your work makes a direct impact on our community.
RESPONSIBILITIES:
• Greet and assist customers in person, over the phone, and via email with professionalism and warmth.
• Process policy changes, billing inquiries, and other service needs accurately and efficiently.
• Maintain and update client information in our systems.
• Identify customer needs and make recommendations for additional coverages.
• Support retention efforts by building rapport and trust with clients.
• Collaborate with team members to meet agency sales and service goals.
LICENSING REQUIREMENTS:
• Must obtain a Florida 2-14 Life & Health License and 2-20 Property & Casualty License (or 4-40 Customer Representative License) within the required time frame after hire.
• Licensing fees and study materials may be reimbursed upon successful completion, as outlined by agency policy.
QUALIFICATIONS:
• Strong communication and problem-solving skills.
• Customer service experience preferred.
• Ability to work well under pressure while maintaining attention to detail.
• Positive attitude, self-motivated, and team-oriented.
• Comfortable with making outbound calls for follow-ups and cross-selling opportunities.
WHY JOIN US?
• Growth opportunities, including licensing support and advanced sales training.
• A positive, collaborative, and family-like work environment.
• The chance to build meaningful relationships while making a real difference in people’s lives.
In this role, you’ll handle both service and sales support, from resolving customer inquiries to identifying opportunities for additional protection through cross-selling auto, home, life, and health products. You’ll be part of a close-knit, supportive team where your growth is encouraged, and your work makes a direct impact on our community.
RESPONSIBILITIES:
• Greet and assist customers in person, over the phone, and via email with professionalism and warmth.
• Process policy changes, billing inquiries, and other service needs accurately and efficiently.
• Maintain and update client information in our systems.
• Identify customer needs and make recommendations for additional coverages.
• Support retention efforts by building rapport and trust with clients.
• Collaborate with team members to meet agency sales and service goals.
LICENSING REQUIREMENTS:
• Must obtain a Florida 2-14 Life & Health License and 2-20 Property & Casualty License (or 4-40 Customer Representative License) within the required time frame after hire.
• Licensing fees and study materials may be reimbursed upon successful completion, as outlined by agency policy.
QUALIFICATIONS:
• Strong communication and problem-solving skills.
• Customer service experience preferred.
• Ability to work well under pressure while maintaining attention to detail.
• Positive attitude, self-motivated, and team-oriented.
• Comfortable with making outbound calls for follow-ups and cross-selling opportunities.
WHY JOIN US?
• Growth opportunities, including licensing support and advanced sales training.
• A positive, collaborative, and family-like work environment.
• The chance to build meaningful relationships while making a real difference in people’s lives.
Compensation: $30,000.00 - $65,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Miami, FL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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