Customer Service Representative - State Farm Agent Team Member
Full Time • Miami, FL
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT US: At Jasmin Valiente State Farm, our mission is to provide personalized insurance and financial guidance that is deeply rooted in the rich cultural tapestry of South Florida. We simplify complex financial decisions to bring assurance to our customers. By empowering our customers with knowledge and resources, we enable them to achieve their financial goals with confidence and clarity. We are committed to operating with integrity and transparency while embracing and celebrating diversity, ensuring our services reflect the vibrant, multicultural community we serve.
Role Description: Are you passionate about helping people and delivering exceptional service? Join Jasmin Valiente State Farm as a Customer Care Representative, where every interaction is an opportunity to make a positive impact. In this vital role, you will be the heartbeat of our agency, connecting with customers and ensuring their needs are met. No prior experience is required—we'll provide all the training you need to succeed!
Role Description: Are you passionate about helping people and delivering exceptional service? Join Jasmin Valiente State Farm as a Customer Care Representative, where every interaction is an opportunity to make a positive impact. In this vital role, you will be the heartbeat of our agency, connecting with customers and ensuring their needs are met. No prior experience is required—we'll provide all the training you need to succeed!
Responsibilities in a Nutshell:
- Customer Support: Provide top-notch assistance to customers, addressing inquiries and concerns with care and professionalism.
- Problem Solver: Tackle customer issues with a proactive mindset, finding solutions that best serve their needs.
- Relationship Builder: Cultivate strong relationships with customers, fostering trust and loyalty in every interaction.
- Cross Sales: Identify opportunities to present additional services that may benefit customers, contributing to their overall financial well-being.
- Administrative Tasks: Handle necessary documentation and maintain accurate records to support efficient agency operations.
We are eager to connect with you if you embody the customer-focused and empathetic spirit we seek. This position offers exciting opportunities for internal growth, particularly for candidates who are driven and sales-minded.
Qualifications:
- Strong communication and interpersonal skills, with a knack for building relationships.
- Detail-oriented and able to multitask in a fast-paced environment.
- Previous customer service experience is preferred, but a passion for helping others is essential.
- Must be willing to obtain a 4-40 and 2-15 insurance license (we will provide support in this process).
Join us in our mission to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. If you're looking to make a meaningful impact in the lives of others while growing your career in a supportive environment, we look forward to hearing from you!
Compensation: $35,000.00 - $65,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Miami, FL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none